Travellers should be able to quickly obtain their refund from VivaAerobus, less any applicable cancellation fees,in accordance with the VivaAerobus Refund Policy. if they are able to confirm their flight cancellation with VivaAerobus online. If passengers submit their request for a refund in a timely manner, VivaAerobus may process it in up to 48 hours. Travelers need only confirm there are at least seven days between their cancellation and the scheduled flight departure to be eligible for the full refund within 24 hours of booking.